Frequently Asked Questions
1. How early should we book you?
2. Do you provide a contract?
3. What is the deposit and when is final payment due?
4. How can we pay you?
5. How long do you reserve our event's date for a reception before we have to give a deposit?
6. What kind of sound and lighting equipment do you use?
7. Do you provide back-up equipment?
8. When do you arrive to the event?
9. Will the music be really loud?
10. Can our guests make requests at our dance or event?
11. What will you wear?
12. How is music and planning handled for my event?
13. Do you offer free online planning?
14. Are you Insured?
15. How much music do you bring?
16. Do you take breaks?
17. One DJ quoted me $300 for a 5-hour wedding. Why should I hire the more expensive service, versus the cheapest DJ out there?
18. What is required from us or the venue prior to and on the night of the event?
19. What happens if I want to make changes to my itinerary?
20. Do you handle all the announcing duties?
21. Do we have to tip the DJ?
22. Do we have to feed the DJ?
Q: How early should we book you?
A: Booking early is always a good idea. Our reservation process occurs on a first come, first serve basis. So the package and/or entertainer that you wish to book may or may not be available if you wait til the last minute. Dates on or around holidays such as Christmas, New Years, Halloween, and Valentine's Day should be booked early to ensure availabilty. Call today for availability. A good rule of thumb is to book as early as possible.
Q: Do you provide a contract?
A: Yes, all terms and conditions will be clearly stated on our Service Agreement with your event's start and end time, type of set-up, cost, payment schedule, etc.
Q: What is the deposit and when is final payment due?
A: A $200 retainer fee is due with your signed Service Agreement to retain our service(s) on your event's date. Final payment (balance of Service Agreement) is due on or before the day of your event.
Q: How can we pay you?
A: Money orders, cashier's checks, personal check, cash and major credit card (only available through sandbarhawaii.com) are acceptable forms of payment. If paying by credit card using our online payment gateway please charge final payments at least two working days prior to your event date. All checks should be made payable to "Sandbar Entertainment LLC".
Q: How long do you reserve our event's date for a reception before we have to give a deposit?
A: We will hold your date complimentary for two (2) weeks with a 48 hours 1st right of acceptance/refusal. A deposit is required within the prescribed time to secure the date on a definite basis.
Q: What kind of sound and lighting equipment do you use?
A: We use only professional PA equipment for our sound system to provide you with a well-defined, clean and crisp sound. We proudly use industry standard equipment from high-end manufacturers such as Mackie, JBL, Rane, Shure, Audio-Technica, SoundCraft, Yamaha, Martin Professional, Chauvet, Technics and Pioneer Pro DJ, among others. You'll find most of these names in professional environments such as night clubs, concerts, and even on MTV!
Q: Do you provide back-up equipment?
A: Yes, back-up equipment is an important part of our system. We have emergency back-up personnel as well. Additionally, we have back-up equipment in facilities that's accessible 24-hour a day. Located in Honolulu, Windward O'ahu and Maui.
Q: When do you arrive to the event?
A: We like to find what the earliest possible time we can arrive to set-up. With that known, we normally arrive somewhere between one to two hours prior to the start of your event. Set-up takes between 15 to 45 minutes (depending on venue and type of set-up). We request at least one hour prior to your event's start time for set-up, sound check and to ensure that everything is working properly. Set-up and tear-down time are NOT something that you pay for with us.
Q: Will the music be really loud?
A: We strive for the best possible sound at the appropriate level. During dinner the music will still sound great even at a lower level and during dancing we take it up a notch for an intense full sound directed toward the dance floor.
Q: Can our guests make requests at our dance or event?
A: Yes! Unfortuately there is usually not enough time to play every single request made, but the DJ will pick and play songs that are requested throughout the night to ensure that your event has a good variety of music and will screen out songs that would not be appropriate for certain events.
Q: What will you wear?
A: The attire depends on the event and your wishes. Anything from a formal tuxedo, suit & tie to shirt & shorts, depending on your request. For most non-formal events; casual slacks (no jeans) and a casual collared shirt (unless of course this is a Hawaiian or Beach theme party) we will dress to the occasion, as instructed by you. In the event of a wedding; dress pants, shoes, shirt, tie and a sport/suit coat. We like to leave the tuxedos to the real "stars" of your wedding - the groom and his party.
Q: How is music and planning handled for my event?
A: We try to make it as fun and easy as possible. We can suggest popular songs and music for you to select! Music requests from your guests are always welcome if you so desire and if there are special songs that you want to bring on CD to be played that is also fine. CDs will be returned at the end of the party.
Q: Do you offer free online planning?
A: Yes! To plan your event online, go to the Online Event Planner and choose your type of event from the selection of planning forms. Just input all the information about your event on the form to get organized! You can pick music you would like, indicating songs that are “Must Plays” and also songs that are definite “Don't Plays”. The planning forms help you organize the party and we will work off of it during your event. If you need help with your planning. We are available for consultation as much as necessary leading up to your party - in person, online or by phone.
Q: Are you Insured?
A: Yes, we are insured and will provide a copy of the policy upon request. Some banquet facilities request that we name them as additionally insured on our policy for your days event as well.
Q: How much music do you bring?
A: We offer an extensive and diverse music library that contains all different genres and types of songs from the 40’s & 50’s to today’s current chart toppers. Our standard mobile music library consists of over 10,000 songs and is brought to every event. For Wedding Receptions we carry a library of over 40,000 songs.
Q: Do you take breaks?
A: You will receive non-stop continuous dj service, hosting and music for the length of your party. That's the big difference between DJ’s and Bands.
Q: One DJ quoted me $300.00 for a 5-hour wedding. Why should I hire the more expensive service, versus the cheapest disc jockey out there?
A: The simplest answer to that question is a question. Are all your purchases in life dictated solely by price, without regard for quality and value? If the answer is yes, I'd suggest you hire the cheapest service out there and hope they can "deliver" at your event. If a company undercuts everyone else out there you have to ask: Do they have the experience to handle my event? Do they have professional grade equipment? Will they have sufficient music to satisfy everyone at my event? Do they have liability insurance? Do they have back-up equipment available? Will they even show up to my event?
Your event, particularly if it's your wedding, is one of the most important days of your life. You've likely spent a few months to several years fussing over every little detail. You want it to go perfect. The last thing you and your spouse-to-be need is additional stress on your special day. By hiring a professional disc jockey service like "Sandbar Entertainment LLC", you will have guaranteed a great time for you and your guests; all for a very reasonable cost; a "steal" ... in our opinion.
Q: What is required from us or the venue prior to and on the night of the event?
A: We would like to meet with you at least once, possibly more (particularly in the case of a wedding reception) to iron out all the details to ensure your event is successful and goes as planned. We will want to communicate with the other vendors (photographer, videographer and caterer/planner) to ensure we are all on the "same page" with respect to the unfolding of events at your reception/event. An open line of communication between all professionals ensures a successful event.
With respect to the venue, we will require access to the event room at least one (1) hour (more depending on optional services) prior to the start of the event to allow us proper set-up time. Our area should be as close to the dance floor as possible with access to two (2) electrical plugs, preferably on separate 120-V 15 amp circuits. Also, we require a 6 foot skirted table or equivelent.
Q: What happens if I want to make changes to my itinerary?
A: No problem... contact us; we'll meet and make any revisions necessary. If you have general questions regarding the planning of your wedding, simply utilize the Internet; it is a great resource when used to its full advantage.
Q: Do you handle all the announcing duties?
A: Yes, all your announcing needs will be handled professionally without any undue chatter and to your specifications.
Q: Do we have to tip the DJ?
A: Adding a gratuity to the final payment is entirely up to you. It is a very nice way of saying thank you for the great job! But in no way are you obligated to tip.
Q: Do we have to feed the DJ?
A: You are not required to provide food for the DJ although it is a nice and welcomed gesture.